opulvault Order & Shipping Policy

---

Welcome to opulvault. We are committed to getting your grocery and kitchen essentials to you safely and on time, with clear communication at every stage of the journey. This policy explains exactly how we process, ship, and support your orders so you know precisely what to expect from checkout through delivery.

---

Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and released to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally handled the same day. Orders placed after 2:00 PM EST, or on weekends, will be handled on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are packaged using dedicated cold-chain insulation and shipped Monday through Thursday only, so they are never left in transit over a weekend.

---

Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown at checkout before you complete your purchase, so there are no surprises.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin after your order has been dispatched from our facility. Delivery timeframes may experience slight delays during peak holiday seasons or severe weather events.

---

International Shipping

At this time, opulvault ships exclusively within United States. We do not currently offer international shipping or delivery to U.S. territories outside our domestic carrier network. We are continuously evaluating opportunities to expand our service area and will update this policy if that changes.

---

Order Tracking & Delivery Confirmation

As soon as your order leaves our facility, we will send you an automated shipping confirmation email with a direct tracking link and carrier details so you can follow your package in real time.

If your tracking number has not arrived or no tracking updates appear within 3 business days of your order confirmation, please contact our support team with your order number and we will investigate promptly.

---

Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins shortly after an order is placed.

• If you need to correct your shipping address or adjust your order, please reach us within 1 hour of placing it at [email protected].
• We will make every reasonable effort to honor change requests, but once an order has been transferred to the shipping carrier, we are unable to alter the delivery address.

---

Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of a shipping delay, notify us within 48 hours of delivery with photographs, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if any items arrive damaged, please contact us within 7 days of delivery so we can resolve the matter.

---

Contact Us & Merchant Information

If you have questions about your shipment, available shipping options, or the status of an order, our team is here to help:

• Official Business Name: opulvault
• Customer Support Email: [email protected]
• Customer Support Phone: 13233423748
• Physical Business Address: 195 N COFFMAN ST, Anaheim, CA 92805, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST